Probably not - and the hotel is hoping you never find out that Arizona law does not require a perfect accident scene to have a valid claim.

What matters most is whether the hotel knew or should have known about the dangerous condition and failed to fix it or warn guests.

Here are the main exceptions and edge cases that can make it more complicated:

• If the hazard disappeared fast: If you wiped up water, threw away a broken mat, or moved belongings, that does not automatically kill the claim. But it can make proof harder unless there are photos, surveillance video, witness names, housekeeping logs, or an incident report.
• If she delayed medical care: Waiting can give the hotel's insurer room to argue she was not badly hurt. Even so, claims still survive delayed treatment when records clearly connect the injuries to the fall.
• If she said "I'm fine" at the scene: Very common, especially in shock. That statement is not final. Medical records from an ER or urgent care in Mesa can outweigh it.
• If she was partly at fault: Arizona uses pure comparative fault. Even if she was distracted or wearing bad shoes, she may still recover money, though the amount can be reduced.
• If it happened on government property instead of a private hotel: Different rule. A claim against a city agency, county building, or Arizona Department of Transportation property usually requires a Notice of Claim within 180 days and a lawsuit within 1 year.
• If the hotel claims heat or weather caused it: In Arizona, extreme heat over 115°F can warp surfaces, loosen flooring, and create slippery condensation indoors. That can still point back to poor maintenance, not bad luck.

Arizona's usual deadline for a private premises injury case is 2 years. Ask the hotel to preserve security footage, maintenance records, and incident reports right away, especially if the fall happened near a lobby entrance, pool area, or parking lot.